Head (VP) Performance Analysis

Role & Responsibility:
-The PA&O team’s mandate is to strive to minimize deviations from the
Annual Business Plan as also monitor lead parameters, in-process checks and complement business.
-A balanced approach would be taken to ensure health checks on all aspects- this would be across financial, customer, processes and learning & growth parameters
-The team will ensure a complete “closed looping” by identifying the problem areas, working on the CAPA and following up on the action items

KRAs:
-Provide distilled insights to the Apex team by:
-Looking at in-process and lead parameters around critical/key processes
-Analyzing business and functional MIS and preparing an executive summary
-Undertaking market, national and international benchmarking of performance
Performing Root cause analysis of issue areas
-Recommending first level CAPA for the consideration of the Sr. leadership
-Build an integrated organizational performance review docket including a market perspective. The docket should conclude with first level recommendations to address opportunities for improvement and/or opportunities for growth
-The head of the PA&O team would also interact with telecom sector analysts to gauge the outside view and suggest course corrections thereafter
-Monitor efficacy of Business Units, special projects, and support functions
-Follow up on action plans with key stakeholders to ensure tangible improvement
-Enhancing efficiency of Customer Delivery by monitoring key customer service parameters
-Priority Critical Complaints Resolution and CAPA as also MRT compliance
-Enable automation of MIS reporting to enhance efficiencies across the system
-Conduct all the consumer experience, distribution , Marketing/product /brand /advertising surveys, Quality of Service audits (QSA) as well as the LIC surveys (Listen to the Internal Customers)

Experience:
-12+yrs
-Should have operational experience and should be strong in analytics.

Please mail CVs to: venkat@pursuitwfs.com or call: +9866102112 for any clarification.